FAQ: DESIGN PROCESS AND DELIVERY

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​​1. What is the process for creating a design? 

Our design process begins with a consultation to understand your vision and requirements. Once you approve the initial concept, we start refining the design and preparing it for final delivery. You’ll have an opportunity to review and request changes, such as putting the design into repeat or adjusting colours and details.

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2. How long does it take to put a design into repeat or make changes?

We typically require 24 to 48 hours to put a design into repeat or make requested adjustments. If any additional time is needed, we will inform you promptly. Our team is committed to ensuring you are completely satisfied with the final artwork.

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3. How will I receive my completed design?

We deliver the final design digitally via WeTransfer. This allows you to quickly and securely download the file in high resolution. A download link will be provided once your design is ready.

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4. Can I request revisions after the final design is sent?

Minor adjustments are welcome within the first 24 hours of delivery if needed. Please reach out to us promptly, and we’ll do our best to accommodate. Any major revisions beyond the initial scope may incur additional fees.

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5. What file formats do you provide?

We provide designs in commonly used file formats, such as JPEG, PNG, or TIFF. If you need a specific file format for printing or production, please let us know, and we’ll ensure it’s compatible with your requirements.

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6. Can I use the design commercially?

Yes! Our designs are exclusive to each client, and all rights are transferred to you upon purchase, allowing for personal and commercial use without limitations.

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7. What if I need help with the design file after delivery?

We’re here to assist you! If you have any questions about file compatibility or need technical support, reach out to us at [contact email], and we’ll gladly provide guidance.

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If you have more questions, please feel free to contact us. We look forward to creating something exceptional for you!